CX Exchange 2023: Fiscal Service’s Matt Garber on elevating digital financial management services

CX Exchange 2023: Fiscal Service’s Matt Garber on elevating digital financial management services

As part of a broad transformation of federal economic administration, the Treasury Department’s Bureau of the Fiscal Company has its sights on bettering consumer encounter for other federal companies, the general public and its personal employees.

The Fiscal Support launched its Consumer Encounter Workplace in October 2022 and is on the lookout for prospects to enhance the services it delivers internally within govt and to the community, said Matt Garber, the bureau’s chief customer officer.

While the bureau…

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As portion of a broad transformation of federal financial management, the Treasury Department’s Bureau of the Fiscal Support has its sights on bettering consumer working experience for other federal organizations, the public and its very own workers.

The Fiscal Service launched its Purchaser Practical experience Office in Oct 2022 and is seeking for chances to increase the services it gives internally inside governing administration and to the community, explained Matt Garber, the bureau’s chief consumer officer.

Although the bureau has carried out foundational operating, this sort of as journey mapping and defining client personas, there is even now far more to do to enhance Treasury financial management services, he explained through the Federal News Community 2023 CX Trade.

“At the finish of the working day, in its place of just outputs, are you producing an atmosphere the place you have measureable outcomes for your prospects that are enhancing their practical experience, that are assembly their requires?” Garber stated. “Certainly we, like quite a few other businesses, have some room for improvement in that room, and that’s genuinely where we’re concentrated on.”

Pushing forward on electronic frontiers

The Fiscal Support, for illustration, began revamping its approach to digital companies soon after a surge in desire for Sequence I financial savings bonds in October 2022 led to outages on TreasuryDirect.gov.

History need for the Treasury-issued bonds, which are indexed to inflation each 6 months, led to an unparalleled volume of incoming phone calls and internet visitors.

“This was a plan that was form of fading into the qualifications. Not anyone is aware what a financial savings bond is any longer. Not absolutely everyone is aware of you can obtain a Treasury invoice just as an individual client,” Garber mentioned. “And so, when there was a good deal of interest, hundreds of individuals were coming to us trying to find this, and our technological innovation and our info and our website just was not really there to take care of that variety of volume.”

In reaction, the Fiscal Support overhauled TreasuryDirect.gov to make the internet site much more resilient to visitors surges. The bureau also revised navigation to make that easier, he stated.

“The previous TreasuryDirect web site, it was designed in a way that each time far more information came, we additional another webpage — we included far more written content. And it was just seriously really hard to locate quite essential details, like what is the rate of a bond?” Garber reported. “We spent time redesigning that site so that just as individuals were coming in — simply because there was lots of information about I bonds coming in — they could discover it less difficult.”

Increasing self-support attributes

The Fiscal Company now gives more self-company solutions, for instance resetting a password or modifying joined lender facts in an account. Shoppers previously could only make these improvements around the cellular phone.

“On the much more immediate-to-buyer aspect of things, which is wherever we have a large amount extra regulate and understanding of the wants of our buyers and driving alternatives that definitely meet or exceed people anticipations,” Garber reported. “We spent a good deal of time saying, ‘What truly are the worries that these individuals are experiencing, as they are engaging with us?’ And probably we just cannot resolve all of them tomorrow. These are previous techniques, it is previous technologies. But exactly where can we make both large enhancements or incremental enhancements to that expertise?”

The bureau is also taking techniques to make it a lot easier to post payments to the governing administration.

“I don’t require to write a paper check out any longer and mail it in with a small piece of paper and hold out for it to be processed. I can use things like a Visa card. I can use factors like Apple Pay back,” he claimed.

That style of change matters, Garber said, because people now count on their interaction with the federal authorities to align with their conversation with the business sector. “It’s genuinely driving the use of those resources from the company point of view and building certain that our equipment and our technology are out there to meet those needs of individuals people today.”

At the top of the COVID-19 pandemic, the Fiscal Service and IRS also collaborated to difficulty 3 rounds of Economic Effect Payments to homes.

“The IRS and the Bureau of the Fiscal Support experienced to operate really carefully alongside one another to make certain we had the data we required to get the payments out the door,” Garber explained.

Catering to customers in other federal organizations

As the government’s central financial manager, the bureau also treats other businesses as its buyers.

“Agencies never have lender accounts. If I’m the Social Stability Administration and I have a added benefits program that I have to have to administer and I have got payments that need to have to go from Point A to Position B — and land in that person’s bank account — the agency itself in fact comes as a result of the Fiscal Support to course of action individuals payments,” Garber said.

The bureau also collects income on behalf of the federal authorities, which include tax payments and park fees.

For the reason that of that role, the bureau has begun contemplating how to connect its customer companies with suppliers of economic administration shared services, which Garber factors out will allow businesses then focus additional on their main missions and significantly less on the mechanics of fiscal transactions.

To assistance achieve this purpose, the bureau in December 2022 released the financial administration Excellent Services Management Business office.

QSMO serves as a a single-stop-shop for organizations to connect with 3 federal shared assistance suppliers: Treasury’s Administrative Useful resource Heart, the Interior Small business Heart and the Transportation Department’s Organization Services Center. The business also serves as a hub for companies to determine fiscal expert services offered by industrial vendors.

Industrial suppliers are likely by means of the onboarding course of action to be included to the QSMO marketplace, and the bureau is achieving out to extra vendors to offer their merchandise also, Garber said.

Advertising and marketing the QSMO market to companies

The bureau is also achieving out to organizations to make them mindful of companies readily available from QSMO that will enable them improve or preserve their main financial programs, he mentioned.

“Where we definitely noticed our role was: How do we open up access to our company associates to truly this broad array of services and options to fulfill their desires?” Garber stated.

These shared providers cover transaction processing and organization analytics, as effectively as robotic method automation and rising systems.

“What they truly want to know is, ‘I want to know that individuals matters fulfill the requirements,’ ” Garber claimed. “When we produced that marketplace, it was about how do we capture that 80{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} solution that meets the wants of most of our companies, although making it possible for for that overall flexibility, so when I’m coming into the market and procuring a thing, I can do the unique points that are exceptional to offering my mission for my client.”

The Fiscal Provider is also wanting to provide its company customers as a result of the launch of the Treasury Money Working experience, a web page giving the federal financial workforce less difficult obtain to economic management guidance.

The web site offers companies a better way to critique the thousand-as well as internet pages of the Treasury Economic Manual, even though also bettering the shopper expertise the suppliers presents other agencies as a shared assistance supplier, Garber mentioned.

“There’s all this distinct coverage and steering and requirements around money management, and it utilised to be all over the place. We said, ‘Let’s start out to pull it with each other. Let us get started to make it comprehensible, and let us manage it in a way that novices can recognize and actually effectively professional chief monetary officers and IT system directors.’ ”

To study or observe other periods on demand from customers, go to our 2023 CX Exchange celebration webpage.

Management Report: Continued Improvements Needed in the Bureau of the Fiscal Service’s Information System Controls Related to the Schedule of Federal Debt

Management Report: Continued Improvements Needed in the Bureau of the Fiscal Service’s Information System Controls Related to the Schedule of Federal Debt
Rapid Information

Treasury’s Fiscal Assistance problems personal debt to borrow cash for federal operations, and studies the financial debt on economical statements called the Schedules of Federal Debt.

We audit and concern viewpoints per year on the Schedules and on relevant internal controls (e.g., procedures to moderately guarantee that transactions are appropriately approved and recorded).

In FY 2022, Fiscal Company resolved 8 of our past recommendations to appropriate weaknesses in Treasury’s controls around information systems. But 15 linked tips remain unresolved—posing challenges, these kinds of as unauthorized access to, modification of, or disclosure of delicate facts.

blue and white computer code on a navy blue background

Highlights

What GAO Found

All through its audit of the fiscal yr 2022 and 2021 Schedules of Federal Debt managed by the Section of the Treasury’s Bureau of the Fiscal Provider, GAO determined that Fiscal Service adequately resolved manage deficiencies in safety management, access controls, and configuration management these that GAO no for a longer time considers the remaining manage deficiencies in information and facts process controls, individually or collectively, to characterize a significant deficiency as of September 30, 2022.

GAO determined recurring circumstances affiliated with earlier described data procedure handle deficiencies. Nevertheless, GAO did not establish any new reportable money info program control deficiencies appropriate to the Timetable of Federal Personal debt.

GAO determined that corrective steps ended up entire for eight suggestions and in system for the remaining 15 open up recommendations. Specifically, added actions are needed to take care of six tips similar to protection administration, just one advice related to accessibility controls, and 8 tips related to configuration management. These remaining facts program control deficiencies improve the threat of unauthorized entry to, modification of, or disclosure of delicate info and programs and disruption of important functions. Fiscal Services mitigated the possible result of these deficiencies on fiscal reporting for fiscal yr 2022 with compensating administration and reconciliation controls designed to detect possible misstatements on the Routine of Federal Personal debt. It will be essential for Fiscal Service management to continue on concentrating attempts on well timed addressing the remaining tips, some of which have been open up for several several years, linked to these data process command deficiencies.

In the Restricted Official USE ONLY report, GAO communicated detailed information and facts about actions Fiscal Service took to handle suggestions that ended up open up as of September 30, 2021.

Why GAO Did This Study

GAO is demanded to audit the consolidated monetary statements of the U.S. authorities. Due to the fact of the significance of the federal personal debt held by the public to the authorities-extensive economical statements, GAO audits Fiscal Service’s Schedules of Federal Personal debt per year. As section of these audits, GAO assesses vital controls around Fiscal Provider economical details systems that are applicable to the Schedules of Federal Financial debt.

This report offers (1) any data method manage deficiencies determined throughout GAO’s fiscal 12 months 2022 audit of the Agenda of Federal Personal debt and (2) the status of Fiscal Service’s corrective steps to address recommendations related to data method command deficiencies identified in GAO’s prior experiences that had been open up as of September 30, 2021.

For far more facts, make contact with Cheryl E. Clark at (202) 512-3406 or clarkce@gao.gov.

Treasury’s Fiscal Service setting pace for federal financial management transformation

Treasury’s Fiscal Service setting pace for federal financial management transformation

The Treasury Department’s Bureau of the Fiscal Service is looking to modernize the way the federal governing administration does business — and offering businesses a status update on its plans by the conclusion of the ten years.

Fiscal Assistance not long ago gave agency chief economic officers an update on progress produced towards its money management objectives in fiscal 2022.

Among the highlights, the bureau released a governmentwide marketplace for businesses to seek out financial management services. The bureau also…

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The Treasury Department’s Bureau of the Fiscal Services is hunting to modernize the way the federal governing administration does company — and supplying businesses a standing update on its objectives by the close of the decade.

Fiscal Service not long ago gave company main economic officers an update on progress made towards its money administration objectives in fiscal 2022.

Among the highlights, the bureau released a governmentwide market for companies to search for economical administration companies. The bureau also exceeded its price tag price savings objective by having a lot more organizations adopt shared economic management devices.

Commissioner Tim Gribben said that the bureau, by connecting organizations with shared providers providers,  is in a position to support agencies “focus on their main missions, fairly than a lot more technological particulars all-around supplying the products and services.”

“I glimpse to the bureau to assistance set that pace for the federal government. That is why when we look at the vision, we translate it into actionable aims,” Gribben said in a new interview.

The bureau in December 2022 released the fiscal administration Quality Products and services Administration Office environment (QSMO).

The QSMO serves as a just one-stop-shop for companies to join with 3 federal shared support suppliers — Treasury’s Administrative Source Heart, the Inside Enterprise Centre and the Transportation Department’s Company Assistance Middle.

It also serves as a hub for companies to observe down economical companies made available by business suppliers. A few suppliers are now giving their services on the market — CGI Federal, HIC Global and eMentum.

Gribben claimed supplemental sellers are going by means of the onboarding system to be included to the QSMO marketplace, and that the bureau is achieving out to added distributors to offer you their merchandise on the fiscal administration QSMO.

Gribben mentioned the bureau is also achieving out to agencies to make them mindful of services obtainable on the QSMO that will help them upgrade or preserve their core monetary units.

“It’s aiding us focus our being familiar with of the company desires, as we’re delivering the market options,” Gribben reported. “It’s 1 issue to have the marketplace, it’s how do you get people today to use it.”

The Trump administration introduced QSMOs in April 2019 in an energy to centralize mission help abilities throughout the federal govt. Other agencies oversee QSMOs for cybersecurity, human resources and grants management.

Price personal savings from shared providers

Via a governmentwide increase in the use of shared monetary management programs, the bureau estimates companies saved more than $600 million in 2022.

Gribben mentioned the bureau calculates the expense financial savings by estimating what businesses would expend if they just about every ran their very own monetary method, procurement journey units.

“When you are equipped to centralize that, you realize charge financial savings,” he stated. “Rather than spending money on licensing [and] program progress, they invest it on their core mission in its place. So they can translate that into providing much more for their customer, by working with a shared support.”

The bureau is also centered on enhancing buyer knowledge for other federal agencies, the community and the bureau’s possess workers. The bureau released a consumer encounter place of work past drop.

“Employees are also people of our service as properly,” Gribben explained. “We definitely search at buyers from all three perspectives, and that can be challenging, which is why we developed the office so that we can emphasis on all those issues.”

Gribben reported the bureau, as section of this shopper knowledge overhaul, is functioning to fully grasp the root cause of some adverse consumer experiences. Document desire for Treasury-issued I discounts bonds, for illustration, “led to an unparalleled volume of phone calls to our call middle that we were being not established up for.”

“We uncovered a ton about why people today ended up calling into the get in touch with center and producing alternatives to tackle people wants,” he claimed.

In response, Fiscal Services now gives a lot more self-assistance solutions, including when clients want to reset a password or adjust the lender account joined to their account. Gribben stated shoppers previously could only make these variations in excess of the cell phone.

Receiving payments correct

The bureau, in light-weight of companies investigating fraud, waste and abuse from COVID-19 spending courses, is also taking actions to quit incorrect payments from getting issued.

Gribben said the bureau is bringing its Payment Integrity Centre of Excellence and Do Not Fork out underneath just one roof as part of the Office environment of Payment Integrity.

“We’re envisioning what does that long term of payment integrity search like, and how do we interact with agencies to deliver the companies that they need, as effectively as the states who are administering federally funded systems,” Gribben reported.

Gribben stated the bureau introduced a pilot of an account verification software, that has since been scaled up to be its possess application.

“We can have additional confidence that when we’re having an instruction to fork out someone via a distinct lender account, we can verify that really is a financial institution account which is owned and managed by that particular person,” he explained.

The bureau is also hunting to G-Invoicing to fortify economical accuracy throughout government. The system manages intragovernmental invest in-and-offer transactions by a world-wide-web-based system.

“There was no authoritative resource of all those economical transactions, and so they were being not being eradicated effectively,” Gribben claimed. “When I was the CFO at the Little Small business Administration, it used to drive me mad that we would use other companies, like [General Services Administration (GSA)] and the Department of Inside, but we accounted for all those intergovernmental transactions otherwise. It caused a difference, for the reason that I experienced a single way of accounting for it, and they had a different way of accounting for it.”

Gribben claimed the agencies are not on observe to fulfill its FY 2023 objective for G-invoicing, but claimed important progress has been made,  extra broadly, on cutting down intergovernmental variances.

Whilst there were being additional than $1 trillion in intergovernmental discrepancies in fiscal 2017, that estimate shrank to $45 billion in FY 2022. Gribben reported invest in/sell transactions make up $13.7 billion of that $45 billion figure.

“There’s a large amount extra do the job to do on G-invoicing. But by continuing to publish it, it highlights the work that we will need to do, and the value that it is obtained by owning a popular solution that companies will use,” Gribben explained.

Talk of recession lingers as fiscal analysts prepare to set Nevada state budget

Talk of recession lingers as fiscal analysts prepare to set Nevada state budget

Fiscal analysts are cautiously optimistic about Nevada’s financial upcoming, even amid nationwide chatter about the risk of a recession.

Emily Mandel, an economist at Moody’s Analytics, reported the U.S. financial state is slowing soon after a more robust-than-expected recovery from the pandemic but is “clearly not in a recession yet” and that it is “far from certain” that just one is impending.

Mandel built the comments Monday in a presentation to the Economic Forum, the five-member committee of personal-sector monetary experts appointed to set Nevada’s revenue forecast for just about every fiscal biennium.

“I’d like to reiterate that now that we have had so substantially talk about economic downturn,” reported Mandel. “A quarter ago we experienced two quarters of detrimental [gross domestic product] expansion, which established these alarm bells ringing. But I think it is rather apparent based off the power that we’ve noticed in the labor current market and the toughness we have found in consumer spending that we continue to have a good amount of firepower, a excellent total of power in the labor market place.”

Mandel states Moody’s Analytics’s forecast for the U.S. and Nevada assumes that the economy – and the Federal Reserve – will be ready to wander a “fairly narrow path” and stay away from getting into a economic downturn. The Federal Reserve this 12 months has raised fascination premiums to check out and combat inflation.

“That claimed, nonetheless, points are going to sense a little bit like a economic downturn even devoid of technically entering that sustained and common contraction that we would use to explain a economic downturn,” she additional. “That’s really mainly because we’re coming off of these two yrs of extremely sturdy expansion. Issues are going to be slower.”

Mandel stated if the state does enter a economic downturn, it would probable strike in the center or latter fifty percent of 2023.

Encouraging issues, she elaborated, is a robust labor marketplace where by there are nevertheless extra career openings than folks wanting for jobs, as nicely as the “mountain of money” most households have on hand to enable cushion the impression of inflation on necessities like gasoline and meals. According to Federal Reserve facts, 80{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of households have significantly extra cash straight away obtainable to them today than they did in 2019 – likely from unspent government stimulus or other pandemic-period financial savings.

(For households in the least expensive quintile, the pandemic aid is extensive gone and no these kinds of cushion exists.)

A slide from a Moody’s Analytics presentation to Nevada’s Economic Discussion board

People are feeling nervous about the overall economy, in accordance to a study introduced in September. Financial institution of Montreal, which conducts quarterly surveys as aspect of its BMO True Fiscal Development Index, identified that 84{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of People in america are worried about a recession starting off prior to the end of this 12 months and a vast majority are changing their investing patterns as a outcome.

One primary driver of lots of of individuals fears is inflation.

Mandel informed the Forum Moody’s anticipates that inflation will finish all around 8{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} this calendar calendar year, then go down to 4{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} in 2023, in advance of returning to “a additional sustainable footing” in the very low 2{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} selection in 2024.

“That route will maintain inflation significant over the coming calendar year relative to what we’ve experienced prior to the pandemic,” she added, but inflation is “definitely coming down from the stage we’ve observed just lately.”

That route, Mandel acknowledged, is riddled with threats – the Federal Reserve could raise fees also rapidly and companies could respond with layoffs or geopolitical tensions could boil about.

“There is rationale not to put a recession into your outlook,” Mandel informed the Forum. “There’s still a lot of aid in the economic climate, simply because items are transferring in the proper course. But I do feel there is some lead to to handicap these outlooks a minimal, to slant issues to be a tiny on the reduced facet for the reason that of these dangers.”

In addition to Mandel’s presentation, the Discussion board on Monday read from fiscal analysts from numerous govt organizations, like the Legislative Counsel Bureau, the governor’s finance office environment, and the Gaming Management Board. They presented their preliminary forecasts for Nevada’s significant income sources.

The Economic Forum is scheduled to satisfy once more on Dec. 5 to approve the state’s formal revenue forecast for the impending fiscal biennium. That forecast will deliver the foundation for the governor’s suggested spending budget, which will be provided to the Nevada State Legislature prior to the begin of the regular session. It is the Legislature that passes the spending budget, though the governor has veto electricity.

Democrats managed the governorship and the two houses of the Legislature the final time the state budgeting method performed out. That will not be the situation this time around, as Republican Joe Lombardo unseated Gov. Steve Sisolak in the course of last week’s election. The Legislature will continue to be managed by Democrats, even though not by the margins needed to overturn any veto.

SeaChange Reports Fiscal Third Quarter 2022 Financial and Operational Results

  • Continued Operating Momentum, with Revenues Up 9{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} Sequentially and 44{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} Year-over-Year

  • Signed Multi-Million-Dollar Contract Renewal with Major U.S. Multiple-System-Operator

  • Re-alignment in Progress, with Continued Execution on Core Competencies in Video & Advertising, Shifting More Resources to Streaming Products

BOSTON, Dec. 14, 2021 (GLOBE NEWSWIRE) — SeaChange International, Inc. (NASDAQ: SEAC), a leading provider of video delivery, advertising, and emerging streaming platforms, today reported financial and operational results for the fiscal third quarter ended October 31, 2021.

Fiscal Third Quarter 2022 and Recent Highlights

  • Secured multi-million-dollar contract renewal with one of the largest multiple-system-operators in the United States, demonstrating ability to successfully monetize long-term relationships.

  • Appointed veteran TMT executive Peter D. Aquino as President and CEO, solidifying senior leadership team, and initiating strategic initiatives.

  • Generated 9{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} sequential revenue growth and 44{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} year-over-year, driven primarily by signed renewals, and upsells from existing customers.

  • Decreased operating expenses by 14{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} sequentially substantially due to ongoing efficiency measures and approaching break-even and company profitability objectives.

  • Ended quarter with solid balance sheet, including $17.6 million in cash and cash equivalents and no debt.

Management Commentary

“Our financial results in the third quarter demonstrate our continued commitment to our multi-pronged strategy towards revenue growth, increased profitability, and strategic objectives,” said SeaChange’s President and Chief Executive Officer, Peter D. Aquino. “My first 90 days included a deep dive into the operations, management objectives, and growth products that we are ‘leaning’ into to accelerate our transformation and provide customers with leading-edge software to drive their streaming services. I am very excited about our upside to play a leading role in enabling our customers to capture this new demand.”

Chris Klimmer, Senior Vice President and Chief Revenue Officer at SeaChange, commented: “SeaChange operates in massive markets with large and growing total addressable markets (TAMs) where we are leveraging our deep expertise, strong relationships and long operating history to capitalize on these opportunities. Our pipeline is growing, and we are encouraged by the progress we are making in each of our core operating markets. We are effectively monetizing longstanding Tier 1 relationships in cable, transitioning companies to high-upside revenue sharing models in advertising, creating new offerings through our streaming platform StreamVid, as well as introducing new innovations to support content monetization on Connected TV platforms through FAST channels, a product initiative that we branded Xstream.”

Aquino added: “SeaChange is in an increasingly strong operating position with $17.6 million in cash and no debt, a lean cost structure and growing revenue. My thorough assessment of our business not only reaffirmed but strengthened my belief that our company’s technology platform has significant value, which we are seeking to maximize through both organic and inorganic growth opportunities. Longer term, we believe our continued execution on our strategic plan will drive scale, capture market share, and create even greater value for both our customers and stockholders.”

Fiscal Third Quarter 2022 Financial Results

  • Total revenue was $7.2 million, compared to $6.5 million in the second quarter of fiscal 2022. Product revenue was $3.5 million (or 49{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of total revenue), an improvement compared to $2.7 million (or 41{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of total revenue) in the second quarter of fiscal 2022. Service revenue was $3.6 million (or 51{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of total revenue) compared to $3.8 million (or 59{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of total revenue) in the second quarter of fiscal 2022.

  • Gross profit was $3.7 million (or 52{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of total revenue), compared to $4.1 million (or 63{21df340e03e388cc75c411746d1a214f72c176b221768b7ada42b4d751988996} of total revenue) in the second quarter of fiscal 2022.

  • Total non-GAAP operating expenses were $5.1 million, an improvement compared to non-GAAP operating expenses of $5.4 million in the second quarter of fiscal 2022.

  • GAAP loss from operations totaled $2.0 million, an improvement compared to a GAAP loss from operations of $2.5 million in the second quarter of fiscal 2022.

  • GAAP net loss totaled $2.1 million, or $(0.04) per basic share, a decrease from GAAP net income of $0.2 million, or $0.00 per fully diluted share, in the second quarter of fiscal 2022.

  • Non-GAAP loss from operations totaled $1.4 million, or $(0.03) per basic share, compared to non-GAAP loss from operations of $1.3 million, or $(0.03) per basic share, in the second quarter of fiscal 2022.

  • Ended the quarter with cash and cash equivalents of $17.6 million and no debt.

Conference Call
SeaChange will host a conference call today (December 14, 2021) at 5:00 p.m. Eastern time (2:00 p.m. Pacific time) to discuss these results.

SeaChange executive management will host the call, followed by a question-and-answer period.

U.S. dial-in number: 877-407-8037
International number: 201-689-8037
Meeting Number: 13725442

Please call the conference telephone number approximately 10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Group at 949-574-3860.

The conference call will be broadcast live and available for replay here and via the investor relations section of SeaChange’s website.

About SeaChange International, Inc.
SeaChange International (NASDAQ: SEAC) is a trusted provider of streaming video services, cable TV broadcast platforms and advanced advertising insertion technology. The company partners with operators, broadcasters and content owners worldwide to help them deliver the highest quality video experience to consumers. Its StreamVid premium streaming platform enables operators and content owners to cost-effectively launch and grow a direct-to-consumer service to manage, curate and monetize their content as well as form a direct relationship with their subscribers. SeaChange enjoys a rich heritage of nearly three decades of video hardware, software and advertising technology.

Safe Harbor Provision
Certain statements in this press release may constitute “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995, as amended to date. Forward-looking statements can be identified by words such as “may,” “might,” “will,” “should,” “could,” “expects,” “plans,” “anticipates,” “believes,” “seeks,” “intends,” “estimates,” “predicts,” “potential” or “continue,” the negative of these terms and other comparable terminology. Examples of forward-looking statements include, among others, statements we make regarding the Company’s ability to grow its revenue pipeline, execute its strategic plan and the benefits of its strategic plan, including driving scale, capturing market share, and creating even greater value for both our customers and stockholders; and other statements that are not purely statements of historical fact. These forward-looking statements are made on the basis of the current beliefs, expectations, and assumptions of the management of the Company and are subject to a number of known and unknown risks and significant business, economic and competitive uncertainties that could cause actual results to differ materially from what may be expressed or implied in these forward-looking statements. Risks that could cause actual results to differ include, but are not limited to: the impact of COVID-19 on our business and the economies in which we operate; the continued spending by the Company’s customers on video solutions and services and expenses we may incur in fulfilling customer arrangements; the manner in which the multiscreen video and over-the-top markets develop; the Company’s ability to compete in the software marketplace; the loss of or reduction in demand, or the return of product, by one of the Company’s large customers or the failure of revenue acceptance criteria in a given fiscal quarter; the cancellation or deferral of purchases of the Company’s products; any decline in demand or average selling prices for our products and services; failure to achieve our financial forecasts due to inaccurate sales forecasts or other factors, including due to expenses we may incur in fulfilling customer arrangements; the impact of our cost-savings and restructuring programs; the Company’s ability to manage its growth; the risks associated with international operations; the ability of the Company to use its net operating losses, including the potential impact on these losses resulting from the Coronavirus Aid, Relief, and Economic Security (CARES) Act; the impact of changes in the market on the value of our investments; changes in the regulatory environment; and other risks that are described in further detail in the Company’s reports filed from time to time with the Securities and Exchange Commission (SEC), which are available at the SEC’s website at http://www.sec.gov, including but not limited to, such information appearing under the caption “Risk Factors” in the Company’s Annual Report on Form 10-K. Any forward-looking statements should be considered in light of those risk factors. The Company cautions readers that such forward-looking statements speak only as of the date they are made. The Company disclaims any intent or obligation to publicly update or revise any such forward-looking statements to reflect any change in Company expectations or future events, conditions or circumstances on which any such forward-looking statements may be based, or that may affect the likelihood that actual results may differ from those set forth in such forward-looking statements.

SeaChange Contact:
Matt Glover and Jeff Grampp, CFA
Gateway Group, Inc.
949-574-3860
SEAC@gatewayir.com

SeaChange International, Inc.
Condensed Consolidated Balance Sheets
(Unaudited, amounts in thousands)

October 31, 2021

January 31, 2021

Assets

Cash and cash equivalents

$

17,551

$

5,856

Marketable securities

252

Accounts and other receivables, net

5,374

6,050

Unbilled receivables

15,146

15,699

Prepaid expenses and other current assets

2,553

4,372

Property and equipment, net

512

605

Goodwill and intangible assets, net

10,479

11,849

Other assets

2,900

5,725

Total assets

$

54,515

$

50,408

Liabilities and Stockholders’ Equity

Accounts payable and other liabilities

$

6,861

$

10,172

Deferred revenue

3,009

5,394

Deferred tax liabilities and income taxes payable

784

888

Promissory note

2,413

Total liabilities

10,654

18,867

Total stockholders’ equity

43,861

31,541

Total liabilities and stockholders’ equity

$

54,515

$

50,408

SeaChange International, Inc.
Consolidated Statements of Operations
(Unaudited, amounts in thousands, except per share data)

For the Three Months
Ended October 31,

For the Nine Months
Ended October 31,

2021

2020

2021

2020

Revenue:

Product

$

3,511

$

1,048

$

7,840

$

5,212

Service

3,640

3,918

10,903

11,664

Total revenue

7,151

4,966

18,743

16,876

Cost of revenue:

Product

1,609

435

2,708

2,803

Service

1,830

1,755

5,375

6,974

Total cost of revenue

3,439

2,190

8,083

9,777

Gross profit

3,712

2,776

10,660

7,099

Operating expenses:

Research and development

2,090

3,024

6,971

10,550

Selling and marketing

1,449

1,636

4,472

5,490

General and administrative

2,110

2,636

6,897

7,057

Severance and restructuring costs

75

53

646

1,082

Total operating expenses

5,724

7,349

18,986

24,179

Loss from operations

(2,012

)

(4,573

)

(8,326

)

(17,080

)

Other expense, net

(67

)

(499

)

(83

)

(334

)

Gain on extinguishment of debt

2,440

Loss before income taxes

(2,079

)

(5,072

)

(5,969

)

(17,414

)

Income tax provision (benefit)

26

45

(23

)

(21

)

Net loss

$

(2,105

)

$

(5,117

)

$

(5,946

)

$

(17,393

)

Net loss per share, basic

$

(0.04

)

$

(0.14

)

$

(0.13

)

$

(0.46

)

Net loss per share, diluted

$

(0.04

)

$

(0.14

)

$

(0.13

)

$

(0.46

)

Weighted average common shares outstanding, basic

49,040

37,556

46,334

37,436

Weighted average common shares outstanding, diluted

49,040

37,556

46,334

37,436

Comprehensive loss:

Net loss

$

(2,105

)

$

(5,117

)

$

(5,946

)

$

(17,393

)

Other comprehensive (loss) income, net of tax:

Foreign currency translation adjustment

(291

)

(143

)

(649

)

1,498

Unrealized (losses) gains on marketable securities

(33

)

1

(37

)

Total other comprehensive (loss) income

(291

)

(176

)

(648

)

1,461

Comprehensive loss

$

(2,396

)

$

(5,293

)

$

(6,594

)

$

(15,932

)

SeaChange International, Inc.
Consolidated Statements of Cash Flows
(Unaudited, amounts in thousands)

For the Nine Months Ended October 31,

2021

2020

Cash flows from operating activities:

Net loss

$

(5,946

)

$

(17,393

)

Adjustments to reconcile net loss to net cash used in operating activities:

Depreciation and amortization expense

1,098

1,105

Loss on disposal of fixed assets

75

Gain on write-off of operating lease right-of-use assets and liabilities
related to termination

(328

)

Gain on extinguishment of debt

(2,440

)

Recovery of bad debts

(135

)

(216

)

Stock-based compensation expense

1,315

1,054

Deferred income taxes

246

Realized and unrealized foreign currency transaction loss

399

1,498

Other

1

(26

)

Changes in operating assets and liabilities:

Accounts receivable

709

7,084

Unbilled receivables

397

4,274

Prepaid expenses and other current assets and other assets

2,007

539

Accounts payable

(93

)

(1,242

)

Accrued expenses and other liabilities

(230

)

(3,886

)

Deferred revenue

(2,329

)

(2,358

)

Net cash used in operating activities

(5,500

)

(9,321

)

Cash flows from investing activities:

Purchases of property and equipment

(78

)

(311

)

Proceeds from sales and maturities of marketable securities

252

3,576

Net cash provided by investing activities

174

3,265

Cash flows from financing activities:

Proceeds from stock option exercises

137

119

Proceeds from employee stock purchase plan

18

Proceeds from issuance of common stock, net of issuance costs

17,462

Repurchases of common stock

(80

)

Proceeds from the Paycheck Protection Program

2,413

Net cash provided by financing activities

17,599

2,470

Effect of exchange rate on cash, cash equivalents and restricted cash

(467

)

(587

)

Net increase (decrease) in cash, cash equivalents and restricted cash

11,806

(4,173

)

Cash, cash equivalents and restricted cash at beginning of period

6,084

9,297

Cash, cash equivalents and restricted cash at end of period

$

17,890

$

5,124

Supplemental disclosure of cash flow information

Income taxes paid

$

132

$

196

Non-cash activities:

Right-of-use assets obtained in exchange for lease obligations

$

$

987

Purchases of property and equipment included in accounts payable

$

72

$

Non-GAAP Measures
We define non-GAAP loss from operations as U.S. GAAP net loss plus stock-based compensation expenses, amortization of intangible assets, severance and restructuring costs, gain on extinguishment of debt, other expense, net, and income tax (provision) benefit. We discuss non-GAAP loss from operations, including on a per share basis, in our quarterly earnings releases and certain other communications, as we believe non-GAAP operating loss from operations is an important measure that is not calculated according to U.S. GAAP. We use non-GAAP loss from operations in internal forecasts and models when establishing internal operating budgets, supplementing the financial results and forecasts reported to our Board of Directors, determining a component of bonus compensation for executive officers and other key employees based on operating performance, and evaluating short-term and long-term operating trends in our operations. We believe that the non-GAAP loss from operations financial measure assists in providing an enhanced understanding of our underlying operational measures to manage the business, to evaluate performance compared to prior periods and the marketplace, and to establish operational goals. We believe that the non-GAAP financial adjustments are useful to investors because they allow investors to evaluate the effectiveness of the methodology and information used by management in our financial and operational decision-making.

Non-GAAP loss from operations is a non-GAAP financial measure and should not be considered in isolation or as a substitute for financial information provided in accordance with U.S. GAAP. This non-GAAP financial measure may not be computed in the same manner as similarly titled measures used by other companies. We expect to continue to incur expenses similar to the financial adjustments described above in arriving at non-GAAP loss from operations and investors should not infer from our presentation of this non-GAAP financial measure that these costs are unusual, infrequent or non-recurring. The following table includes the reconciliations of our U.S. GAAP loss from operations, the most directly comparable U.S. GAAP financial measure, to our non-GAAP loss from operations for the three and nine months ended October 31, 2021.

SeaChange International, Inc.
Fiscal Year Reconciliation of GAAP to Non-GAAP
(Unaudited, amounts in thousands, except per share data)

For the Three Months
Ended October 31,

For the Nine Months
Ended October 31,

2021

2020

2021

2020

(Amounts in thousands)

(Amounts in thousands)

GAAP net loss

$

(2,105

)

$

(5,117

)

$

(5,946

)

$

(17,393

)

Other expense, net

(67

)

(499

)

(83

)

(334

)

Gain on extinguishment of debt

2,440

Income tax (provision) benefit

(26

)

(45

)

23

21

GAAP loss from operations

$

(2,012

)

$

(4,573

)

$

(8,326

)

$

(17,080

)

Amortization of intangible assets

304

308

930

891

Stock-based compensation

274

437

1,315

1,054

Severance and restructuring costs

75

53

646

1,082

Non-GAAP loss from operations

$

(1,359

)

$

(3,775

)

$

(5,435

)

$

(14,053

)

Non-GAAP loss from operations, basic per share

(0.03

)

(0.10

)

(0.12

)

(0.38

)

Non-GAAP loss from operations, diluted per share

(0.03

)

(0.10

)

(0.12

)

(0.38

)

Weighted average common shares outstanding, basic per share

49,040

37,556

46,334

37,436

Weighted average common shares outstanding, diluted per share

49,040

37,556

46,334

37,436

SeaChange International, Inc.
Supplemental Schedule – Revenue Breakout
(Unaudited, amounts in thousands)

Three Months Ended October 31,

Nine Months Ended October 31,

2021

2020

2021

2020

(Amounts in thousands)

(Amounts in thousands)

Product revenue:

License and subscription

$

2,172

$

994

$

6,306

$

3,739

Hardware

1,339

54

1,534

1,473

Total product revenue

3,511

1,048

7,840

5,212

Service revenue:

Maintenance and support

3,003

3,430

9,207

10,552

Professional services and other

637

488

1,696

1,112

Total service revenue

3,640

3,918

10,903

11,664

Total revenue

$

7,151

$

4,966

$

18,743

$

16,876

Capstone Green Energy (NASDAQ:CGRN) to Announce Its Second Quarter Fiscal Year 2022 Financial Results on Wednesday, November 10, 2021

Webcast Scheduled for 1:45 PM PT/4:45 PM ET November 10, 2021

VAN NUYS, CA / ACCESSWIRE / October 29, 2021 / Capstone Green Energy Corporation (www.CapstoneGreenEnergy.com) (NASDAQ:CGRN), a global leader in carbon reduction and on-site resilient green energy solutions, announced today that on Wednesday, November 10, 2021, after market close, it expects to release full financial results for its second quarter of fiscal year 2022, ended September 30, 2021. Later that same day, at 1:45 p.m. Pacific Time (4:45 p.m. Eastern Time), Capstone will host a live webcast to discuss those results.

At the end of the conference call, Capstone will host a question-and-answer session to provide an opportunity for financial analysts to ask questions. Investors and interested individuals are invited to listen to the webcast by logging on to the Company’s investor relations webpage at www.capstonegreenenergy.com. A replay of the webcast will be available on the site for 30 days.

About Capstone Green Energy

Capstone Green Energy (www.CapstoneGreenEnergy.com) (NASDAQ:CGRN) is a leading provider of customized microgrid solutions and on-site energy technology systems focused on helping customers around the globe meet their environmental, energy savings, and resiliency goals. Capstone Green Energy focuses on four key business lines. Through its Energy as a Service (EaaS) business, it offers rental solutions utilizing its microturbine energy systems and battery storage systems, comprehensive Factory Protection Plan (FPP) service contracts that guarantee life-cycle costs, as well as aftermarket parts. Energy Conversion Products are driven by the Company’s industry-leading, highly efficient, low-emission, resilient microturbine energy systems offering scalable solutions in addition to a broad range of customer-tailored solutions, including hybrid energy systems and larger frame industrial turbines. The Energy Storage Products business line designs and installs microgrid storage systems creating customized solutions using a combination of battery technologies and monitoring software. Through Hydrogen Energy Solutions, Capstone Green Energy offers customers a variety of hydrogen products, including the Company’s microturbine energy systems.

For customers with limited capital or short-term needs, Capstone offers rental systems; for more information, contact: rentals@CGRNenergy.com. To date, Capstone has shipped over 10,000 units to 83 countries and estimates that, in FY21, it saved customers over $217 million in annual energy costs and approximately 397,000 tons of carbon. Total savings over the last three years are estimated at 1,115,100 tons of carbon and $698 million in annual energy savings.

For more information about the Company, please visit: www.CapstoneGreenEnergy.com. Follow Capstone Green Energy on Twitter, LinkedIn, Instagram, Facebook, and YouTube.

CONTACT:
Capstone Green Energy
Investor and investment media inquiries:
818-407-3628
ir@CGRNenergy.com

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SOURCE: Capstone Green Energy Corporation

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https://www.accesswire.com/670288/Capstone-Green-Energy-NASDAQCGRN-to-Announce-Its-Second-Quarter-Fiscal-Year-2022-Financial-Results-on-Wednesday-November-10-2021